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If your system is negatively impacting a lot of customers, it's pretty foolish to hide behind the system you control. I know Ram has had some recent turnover in upper management but some of this is just common sense. Usually when things progressed to FUBAR and they were done talking to customer service.which was always a delight to handle. Like RamCares does, we monitored message boards and social media for "dock talk" and took it seriously.I can remember receiving emails with screenshots of FB posts and being told to make it right. Just because there isn't a checkbox on your computer screen does not mean there is no way to overnight warranty parts to a dealer.phone calls and emails work wonders. This was within a large, bureaucratic public corporation so it's not like we were any more nimble than Ram. We were the Bush Leagues and still this would have been beyond the line of acceptability. Imagine the marine industry as independent minor league baseball.we had a lot of of has-beens and never-wases from the automotive industry. I worked in management for a large boat manufacturer for many years. Probably none of the car/truck manufacturers are any better, but I can attest to the lack of attention that Dodge/Ram provides. I was told that I would hear from the parts expediting section tomorrow morning. I did this and finally was told by "Wayne" that he was opening another case in an attempt to expedite the correct Uconnect unit to be delivered to Rydell. Rydell advised me to call Chrysler customer service again and not deal with their Uconnect section. Patricia was more useless than Stephanie if that's possible. I was advised by "Patricia," Stephanie's co-worker, that she had no idea where Stephanie was nor when to expect her back and there was nothing else she could do to assist me.
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I called the RAM Cares Uconnect case manager, "Stephanie," who, of course was not available. This truck began having problems 12 hours after I purchased it three months ago and it remains that way. With the new problem of the Uconnect black screen I am hesitant to drive the vehicle in case there is a different cause that could make the truck undriveable. Rydell wanted me to pick up the truck tomorrow and wait another couple of weeks for the correct part to be sent to them.Īt this point, the actual problem remains undiagnosed. Today, I was advised that the unit that Dodge had sent them was the correct/called for part number but it was completely the wrong unit.
Uconnect jeep not working install#
I left the truck with Rydell yesterday to install the new Uconnect. I thought that this was a good thing since the dealer now had the new unit to install and, obviously, something died on the original Uconnect. I tried about ten times to restore the display/controls by shutting down the truck but it remained a black screen. They truck still ran and the AC worked but the screen was completely off. After several unsuccessful attempts, the unit went completely black and would not turn on at all.
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I pulled over and shut the truck off in my usual attempt to get the Uconnect working again. This time, however, the problem escalated. It arrived last week and I was going to take the truck in today, Tuesday, to install the new unit.Ĭoincidentally, last Saturday, the day after the new unit arrived at Rydell, the Uconnect once again locked up while I was driving. They ordered a new Uconnect unit to replace the one in my truck. I was torn between this and the new Ford F250 tremor, but I wanted a Powerwagon since I was a kid.Ībout two weeks ago, Rydell had the truck again for the Uconnect lockups and could not find anything wrong. This truck was a dream rig of mine and I traded an AVE JK 35 and my work car for this I hope I don't live to regret this purchase. I was planning on taking in for the t tire pressure thing now it has a radio issue as well completely pissed at this time almost $65k. first was the right rear and now the left front. I was heading out to show my new truck to a friend and when I left and headed home on go on radio agin.and my tire pressure monitors are not functioning either. Stopped to make a purchase came bak to the truck started and said on the screen xm was loading for about 5 seconds then worked fine. When I got home I came in for about 20 minutes and came back out started the truck and everything worked just fine. My quit on me would not recognize am fm or xm it would place a call but I heard nothing. I have a new 2020 power wagon and I have started having the same issue.